Refund & Return Policy

1. Digital Products

Due to the non-returnable nature of digital products, ebooks, and downloadable files, all sales are considered final once the download link has been sent or accessed. We do not offer returns or refunds for completed digital purchases.

2. Exceptions

We may, at our sole discretion, issue a refund or store credit in the following exceptional circumstances:

• You purchased the same item twice by accident.
• The file is corrupted or proven to be defective, and our technical support cannot resolve the issue within 48 hours.
• You have not downloaded or accessed the digital file (our system tracks access logs).

3. Requesting a Refund

If you believe your purchase meets the criteria above, please contact our support team at support@ebookshelfs.shop within 7 days of your purchase. Include your order ID, the email address used for the purchase, and a detailed explanation of the issue.

4. Chargebacks and Disputes

We have a zero-tolerance policy for fraudulent chargebacks. If a chargeback is initiated, we reserve the right to permanently terminate your account and block your IP address from future purchases. Please contact us to resolve any issues before opening a dispute with your payment provider.