Frequently Asked Questions
Got a question? We're here to help. If you don't see your question here, feel free to drop us a line.
In what formats are the ebooks delivered?
All our ebooks are delivered in standard PDF format, ensuring maximum compatibility across all devices. Some specific titles may also include EPUB or MOBI formats, which will be explicitly stated on the product page.
How do I access my purchase?
Immediately after your payment is successfully processed, you will be redirected to a download page. Additionally, we will send an email to the address you provided during checkout containing a secure link to download your files.
Can I read the ebooks on my Kindle or iPad?
Yes, absolutely! PDFs can be easily read on iPads, tablets, and smartphones using default readers (like Apple Books or Google Play Books). For Kindle, you can use Amazon's 'Send to Kindle' feature to transfer the PDF directly to your device.
What is your refund policy?
Because our products are digital goods that are instantly delivered, all sales are generally final. However, if you accidentally purchased the exact same book twice, or if the file is corrupted, please email our support team and we will resolve the issue.
I didn't receive my download email. What should I do?
First, please check your spam or junk folder, as automated emails can sometimes land there. If it's still missing after 15 minutes, send us an email at support@ebookshelfs.shop with your name and order details, and we will manually resend the files to you.
Still have questions?
Our support team is always ready to help you with any issues regarding your purchases.
Contact Support